Returns & Exchanges

At Watches by Andrew, we want you to be completely satisfied with your luxury timepiece. If your purchase does not meet your expectations, we offer a 30-day return policy for items in original, unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Prepare the Package

Securely pack the watch in its original presentation box, including all warranty cards, manuals, and protective films.

3

Ship the Item

Affix the pre-paid insured shipping label provided via email and drop the package off at any authorized courier location.

4

Inspection and Refund

Once our master watchmakers verify the condition of the piece, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing